Shipping policy

You will receive a tracking number to the email provided at checkout within 2 business days. Please allow between 3-10 business days for your order to arrive. If more than 10 days have passed and you have not received your order, please email us at support@getnexar.com.

Warranty

The camera is covered by a 1 Year Warranty for manufacturer defects. This warranty does not cover the product if it is physically damaged by the customer, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to products that have water damage or which have been disassembled or altered. Determining if the warranty is void is solely up to Nexar and cannot be contested.

If the product should prove defective within the stated warranty period, return the product along with proof of purchase and all defective parts as per the instructions below. Nexar commits to repair or replace the defective device.

Exclusions and Limitations

Except for the 1 Year Warranty expressly set forth above, and to the extent permitted by applicable law, Nexar expressly disclaims any and all other warranties expressed or implied, including any warranty of quality or fitness for a particular purpose. Our liability shall be limited to the repair or replacement of the product. You specifically agree that Nexar shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any Nexar product. In addition to and without limiting the generality of the foregoing disclaimers, the 1 Year Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the Nexar product.

Returns & Refunds:

Please review the relevant policy below:
Private drivers - drivers who purchased their camera for private use through the Nexar Shop, Amazon or Walmart.
Fleet Clients - clients who use the Nexar Fleet Monitoring system.
Cover Whale Drivers - drivers who received their camera through Cover Whale.

UK Shipping Policy

If your product is being fulfilled from within the UK we offer free 1 business day shipping. Orders shipping from within the UK are fulfilled within 1 business day if ordered before 14:00pm.
Although we aim to ship much faster, please allow between 3-7 business days for your order to arrive. You will receive a tracking number to the email provided at checkout within 2 business days. If more than 7 days have passed and you have not received your order, please email us at support@getnexar.com.

If your product is not being stored in the UK we may offer shipping from the USA. Please note that taxes and duties may apply to international shipments. If you choose a shipping method with full tracking at checkout, you will receive a tracking number to the email provided at checkout within 2 business days. For all orders, please allow between 5-15 business days for your order to arrive. If more than 15 days have passed and you have not received your order, please email us at support@getnexar.com.

Global Shipping policy

If you choose a shipping method with full tracking at checkout, you will receive a tracking number to the email provided at checkout within 2 business days. Your product may be shipping from the USA. Please note that taxes and duties may apply to international shipments. You will receive a notification during shipping options in our checkout process if this is the case. For all orders, please allow between 5-15 business days for your order to arrive. If more than 15 days have passed and you have not received your order, please email us at support@getnexar.com.

Warranty

The camera is covered by a 1 Year Warranty for manufacturer defects. This warranty does not cover the product if it is physically damaged by the customer, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to products that have water damage or which have been disassembled or altered. Determining if the warranty is void is solely up to Nexar and cannot be contested.

If the product should prove defective within the stated warranty period, please email us at support@getnexar.com along with proof of purchase. Nexar commits to repair or replace the defective device.

Exclusions and Limitations

Except for the 1 Year Warranty expressly set forth above, and to the extent permitted by applicable law, Nexar expressly disclaims any and all other warranties expressed or implied, including any warranty of quality or fitness for a particular purpose. Our liability shall be limited to the repair or replacement of the product. You specifically agree that Nexar shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any Nexar product. In addition to and without limiting the generality of the foregoing disclaimers, the 1 Year Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the Nexar product.